Senior Product Manager

Job Summary

A company is looking for a Senior Product Manager, Enterprise Applications (Support & Services Systems).

Key Responsibilities

• Define and execute the product vision, strategy, and technology roadmap for Support & Services systems
• Drive initiatives to enhance customer and partner support experiences across all channels
• Identify and integrate AI and automation technologies to improve operational efficiency and service delivery

Required Qualifications

• 3+ years of product management experience in customer support or professional services systems in a SaaS environment
• Deep understanding of Salesforce Service Cloud and Experience Cloud functionalities
• Experience in optimizing systems for managed service partners and understanding their workflows
• Familiarity with emerging technologies in customer service, particularly AI-driven solutions
• Experience with FedRAMP or other compliance environments is a plus