Senior Product Manager

Job Summary

A company is looking for a Senior Product Manager focused on Do-It-For-Me (DIFM) offerings.

Key Responsibilities

• Lead product strategy and roadmap to enhance customer satisfaction and engagement across DIFM offerings
• Identify and address gaps between customer expectations and actual service delivery
• Drive initiatives from discovery to delivery while collaborating with cross-functional teams

Required Qualifications

• 5+ years of product management experience, particularly with service or fulfillment-driven products
• Proven ability to define customer needs through interviews and data analysis
• Experience in owning strategy and delivery for complex, high-impact areas
• Ability to influence cross-functional stakeholders in ambiguous environments
• Passion for customer-centricity and operational design