Senior Product Manager

Job Summary

A company is looking for a Senior Product Manager, Customer Support.

Key Responsibilities

• Own and drive the roadmap for the Help Center and Communications Platform
• Develop and personalize the Help Center for all customers across various surfaces
• Lead replatforming of customer communications and improve the customer support experience

Required Qualifications

• Experience as a senior product manager with a focus on data governance and platform-thinking
• Proven track record of shipping effective features through data-driven decision-making
• Experience in developing and launching products with cross-functional collaboration
• Strong understanding of the role of data in AI-driven products
• Entrepreneurial mindset with the ability to create a compelling product vision