Senior Product Manager

Job Summary

A company is looking for a Senior Product Manager (Contact Center Strategy).

Key Responsibilities:

• Craft a contact center vision and strategy aligned with tech and operational leaders
• Orchestrate a holistic, scalable contact center solution to enhance customer experience and efficiency
• Optimize outbound campaigns using ML/Predictive modeling to improve contact rates and payment outcomes

Key Requirements:

• 6+ years of experience in Product Management roles
• 5+ years of experience in contact center technologies
• Proven ability to scope and author comprehensive business and technical product requirements
• In-depth knowledge of Scrum, Kanban, or other agile software development methodologies
• Strong project management skills with the ability to manage multiple complex work streams simultaneously