Senior Product Manager, AI

Job Summary

Senior Product Manager, AI, is a full-time role focused on leading the development of an AI-powered customer experience platform, collaborating with engineering teams, and driving improvements in automation and customer satisfaction.

Key Responsibilities

• Lead end-to-end development for the AI platform and customer experiences
• Partner with engineers to design prompt strategies and evaluation frameworks
• Serve as a technical translator between engineering and the broader organization

Required Qualifications

• 4+ years of experience in management consulting or technical product management
• Proven interest in modern LLM systems and experience in regulated environments
• Ability to navigate technical tradeoffs and implement AI platform standards
• Experience turning complex ideas into scalable, production-grade products
• Familiarity with SQL and data analysis for hypothesis validation