Senior Product Manager, AI

Job Summary

Senior Product Manager, AI, is a full-time position responsible for leading the development of an AI-powered customer experience platform, collaborating with engineering teams, and driving improvements in automation and customer satisfaction.

Key Responsibilities

• Lead end-to-end development for the AI platform and customer experiences, from roadmap creation to global rollout
• Partner with engineers to design prompt strategies and establish AI best practices
• Drive systematic improvements in answer quality, customer satisfaction, and automation rates through experimentation

Required Qualifications

• 4+ years of experience in management consulting or technical product management at a fast-paced startup
• Proven interest in modern LLM systems and experience in a regulated production environment
• Ability to navigate technical tradeoffs and implement AI platform standards
• Experience turning complex strategic ideas into scalable, production-grade products