Senior Product Manager, AI Solutions

Job Summary

To drive innovation in customer support, the full-time remote Senior Product Manager, AI Solutions will lead the development of intelligent agents and AI-powered experiences, focusing on enhancing user interactions across complex enterprise workflows.

Key responsibilities

• Manage the product lifecycle for AI-driven support tools, ensuring alignment with user needs and business goals
• Define and execute multi-year AI product strategies that transform customer support through advanced technologies
• Collaborate with cross-functional teams to build and enhance internal platforms and CRM solutions that streamline operations

Required qualifications

• Minimum of 8 years of experience in product management, particularly in customer support or mission-critical systems
• Proven experience in building and launching AI-native solutions, including LLM-powered agents and conversational AI
• Deep expertise in enterprise systems and CRM tools, with a preference for experience in Zen Desk
• Strong foundation in human-centric design principles and user experience optimization
• Ability to leverage data and user research for informed product decision-making and impact measurement