Senior Product Manager, Conversational AI

Job Summary

A company is looking for a Senior Product Manager, Conversational AI Evaluation, Metrics & Quality.

Key Responsibilities

• Define and deliver the complete analytics experience for the virtual agent, including core operational metrics and AI-driven metrics
• Lead the development of a conversational AI evaluation engine to assess quality, accuracy, and effectiveness of Virtual Agent interactions
• Analyze large-scale agent performance data and customer feedback to identify product improvements and define a roadmap for data infrastructure and evaluation systems

Required Qualifications

• B.S. or M.S. in Computer Science, Engineering, Statistics, or a related technical field
• 5+ years of Product Management experience, with at least 3 years focused on data, analytics, or machine learning platforms
• Proven experience with conversational AI products, chatbots, or enterprise contact center technologies
• Familiarity with core contact center metrics (e.g., AHT, FCR, CSAT)
• Solid understanding of statistical analysis and data visualization