Senior Product Manager Customer Insights

Job Summary

Owning the Customer Insights product area end-to-end, the full-time Senior Product Manager, Customer Insights will build user-facing experiences and a data foundation that transforms raw data into actionable narratives, while working remotely.

Key responsibilities

• Manage product strategy, roadmap, and execution for Customer Insights, including the data model and customer-facing experience
• Define the usage data layer in collaboration with Engineering and Data to support renewal and expansion narratives
• Translate ambiguous business questions into clear product surfaces and partner with Sales and Customer Success to enhance narrative effectiveness

Required qualifications

• 4+ years of product management experience, specifically with analytics, reporting, or data products for business or admin audiences
• Strong data fluency in shaping data models and instrumentation strategies
• Experience using AI tools and a clear understanding of AI-native data products
• Proven ability to turn ambiguous business questions into clear product surfaces
• Experience collaborating with Sales and Customer Success on renewal and expansion narratives