Senior Product Manager, CX Analytics

Job Summary

A company is looking for a Senior Product Manager, CX Analytics.

Key Responsibilities

• Lead the strategy and execution of data-driven analytics and insights, managing the product roadmap
• Oversee end-to-end product development, collaborating with engineering, design, and product marketing
• Conduct market research and collaborate with feature teams to derive business intelligence from contact center data

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Data Science, or a related field
• 10+ years of product management experience in B2B SaaS, particularly with data platforms or analytics products
• Experience with real-time and historical analytics and reporting
• Solid understanding of Telecommunications or Contact Center domains
• Ability to utilize quantitative and qualitative data for product strategy and decision-making