Senior Product Manager, Retention

Job Summary

To drive retention strategies and enhance customer engagement, the full-time Senior Product Manager, Retention will define product vision and strategy for CRM and retention technology, collaborating with cross-functional teams in a remote work environment.

Key responsibilities

• Define the product vision, strategy, and roadmap for CRM and retention technology
• Collaborate with marketing, data science, and engineering to develop lifecycle orchestration and customer segmentation strategies
• Build autonomous systems for personalized communications across various channels

Required qualifications

• 5+ years of experience in product management with a focus on CRM and retention
• Proven ability to influence cross-functional teams without formal authority
• Strong background in AI and technical product development
• Experience with CRM platforms, lifecycle automation, and personalization tools
• Ability to tackle loosely defined problems and utilize data for decision-making