Senior Product Marketing Manager

Job Summary

A company is looking for a Sr. Principal Product Marketing Manager, CSM.

Key Responsibilities

• Develop and lead a comprehensive go-to-market strategy for the Customer Service Management solution
• Conduct market research and competitive analysis to inform product differentiation and positioning
• Equip sales teams with necessary tools and training to effectively sell the CSM offering

Required Qualifications

• 12+ years of experience in product marketing or go-to-market roles in B2B SaaS
• 6+ years of experience marketing AI-first customer service, ITSM, or CX products
• Experience launching a new product or transitioning one from beta to general availability
• Strong project management capabilities and ability to coordinate multiple workstreams
• Proven strategic thinking and storytelling skills to convey technical capabilities as customer value