Senior Product Marketing Manager

Job Summary

Driving industry positioning and customer advocacy, the full-time Senior Product Marketing Manager will develop solution messaging, lead product launches, and manage customer engagement initiatives in a remote setting.

Key responsibilities

• Develop industry messaging, solution positioning, and use-case narratives aligned with the company's platform and product strategy
• Lead cross-functional launch planning and execution, ensuring successful adoption of new solutions among existing customers
• Build and manage customer advocacy initiatives, including references and case studies that support Sales and Marketing efforts

Required qualifications

• 5+ years of experience in Product Marketing, Customer Marketing, or Solutions Marketing within SaaS, AI, or Contact Center technology
• Strong experience in developing industry messaging and sales enablement content
• Proven ability to work cross-functionally with Sales, Engagement Managers, and Marketing teams
• Ability to translate complex technical concepts into clear customer narratives
• Experience supporting customer advocacy programs and events