Senior Product Support Advocate
Job Summary
Providing advanced frontline technical support, the full-time Senior Product Support Advocate will manage critical communications during incidents and high-priority investigations while collaborating with cross-functional teams to enhance the Medallia Experience Cloud platform in a remote environment.
Key responsibilities
- Deliver high-quality, empathetic technical support to a global customer base
- Collaborate with internal teams to provide product insights and identify development opportunities
- Document discoveries and create/refine knowledge base materials
Required qualifications
- Bachelor's degree or equivalent work experience
- 3+ years of experience in a technical support or technology-focused environment
- Foundational understanding of web technologies, including HTML, CSS, XML/JSON, and basic JavaScript
- Proven logical troubleshooting skills and ability to analyze technical issues
- Excellent verbal and written communication skills in English
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,774 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
