Senior Product Support Analyst

Job Summary

A company is looking for a Senior Product Support Analyst.

Key Responsibilities

• Provide comprehensive support to customers regarding ATPCO's Retailing and Fare Management APIs
• Diagnose and resolve complex product and pricing issues while collaborating with internal teams
• Document recurring issues and advocate for customer feedback to drive product improvements

Required Qualifications

• Strong knowledge of airline pricing, fare management, or distribution systems
• Experience in diagnosing and resolving complex product and data issues
• Technical aptitude in APIs, data validation, and testing
• Ability to prioritize tasks while maintaining high-quality customer support
• Proactive learner with an understanding of industry trends and solutions