Senior Product Support Coordinator

Job Summary

A company is looking for a Senior Coordinator, Product Support (Remote).

Key Responsibilities

• Provide technical support and troubleshoot issues for users via help desk
• Streamline documentation and maintain tools like Salesforce and the web app
• Create resources and manage data operations to enhance user experience and product quality

Required Qualifications

• 3-5 years of experience in technical customer or product support, preferably in a nonprofit setting
• Experience with survey tools, particularly SurveyMonkey, and data analysis
• Proficiency in Salesforce, including creating fields and reports
• Familiarity with help desk systems, preferably Zendesk
• Comfort with data manipulation using Google Sheets or Excel; SQL familiarity is a plus