Senior Product Support Engineer
Job Summary
Working remotely within Texas, the full-time Senior Product Support Engineer will manage Level-2 and 3 support calls, collaborate with various teams to resolve technical issues for customers, and mentor junior support engineers.
Key responsibilities
- Handle Level-2 and 3 support cases while interfacing directly with customers, partners, and Sales Engineers
- Escalate technical product issues to the Engineering department and collaborate on resolutions
- Analyze support case trends and customer requirements to enhance product offerings
Required qualifications
- Minimum 5 years of high-level Technical Support experience, plus 2 years with Security or Network-related products
- BS in Computer Science or equivalent experience
- Solid experience with Internet Security and Networking Technologies, including TCP/IP and Firewalls
- Prior experience with Linux and Unix operating systems
- Demonstrated ability to work independently and in a team environment
Complete Job Description
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