Senior Product Support Engineer
Job Summary
Working remotely, the full-time Senior Product Support Engineer will provide expert consultation to debug complex security and network issues, partner with engineering teams to assist customers, and document incident resolutions to enhance customer experiences.
Key responsibilities
- Provide second line consultation to independently debug complex security and network problems
- Partner with Engineering to assist customers with testing, troubleshooting, and reproducing issues
- Document incident resolutions in technical databases and provide feedback to Engineering and Operations teams
Required qualifications
- 5+ years of experience troubleshooting SSL, SAML, HTTP, and TCP/IP
- Proven experience managing escalations with enterprise customers and stakeholders
- Detailed working knowledge of web-based security and network infrastructure, including NGFW, SSL/IPSec VPNs, and SD-WAN
- Extensive experience analyzing packet captures and HAR traces to resolve connectivity and network performance issues
- Demonstrated curiosity and active exploration of AI tools to enhance workflows
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,214 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
