Senior Product Support Representative

Job Summary

A company is looking for a Senior Product Support Representative - National Remote.

Key Responsibilities:

• Research and evaluate system errors reported by customers
• Assist with escalations from the level 1 team
• Collaborate with Account Management and Customer Support Reps on customer efforts and issues

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age or older
• 2+ years of Customer Service experience
• Experience interacting with clients or customers in a professional setting
• Experience with Microsoft Word, Excel, and Outlook