Senior Product Support Specialist
Job Summary
A company is looking for a Sr. Product Support Specialist to enhance the Pinner support experience through technical expertise and cross-functional collaboration.
Key Responsibilities
- Utilize product knowledge to identify and resolve technical challenges for users
- Develop processes that empower frontline teams to improve user investigations and experiences
- Analyze support metrics to provide actionable insights and enhance product quality
Required Qualifications
- 5+ years of experience in product support or related fields
- Bachelor's degree in Business Administration or a related field, or equivalent experience
- Proven experience in troubleshooting technology products and platforms
- Proficiency in data analysis tools, particularly SQL
- Experience collaborating with cross-functional teams in a global context
COMPLETE JOB DESCRIPTION
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Company Overview
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