Senior Product Support Specialist

Job Summary

A company is looking for a Sr. Product Support Specialist - Enterprise RCM.

Key Responsibilities

• Act as a Tier 2 Subject Matter Expert for complex technical issues in Practice Management, Clinical, and Billing/Financial domains
• Lead Major Incident Management (MIM) for high-impact service disruptions, ensuring rapid resolution and communication
• Dedicate time to team development and the creation of a robust Knowledge Base to enhance self-service and First Contact Resolution (FCR)

Qualifications & Requirements

• Bachelor's degree in Information Management, Business Administration, Healthcare Informatics, or equivalent experience
• 4-6 years of SaaS application support experience, with a minimum of 4 years supporting software in the Billing/RCM domain
• Deep understanding of Medical/Revenue Cycle Management (RCM) and Electronic Health Record (EHR) workflows
• High proficiency in troubleshooting complex SaaS architectures and database/integration issues
• Exceptional interpersonal skills and the ability to remain calm during critical system outages