Senior Product Support Specialist

Job Summary

A company is looking for a Sr. Product Support Specialist - Enterprise Clinicals.

Key Responsibilities

• Act as a Tier 2 Subject Matter Expert for complex technical issues across Practice Management, Clinical, and Billing/Financial domains
• Utilize advanced troubleshooting skills to resolve high-complexity issues and manage Major Incident Management (MIM) for service disruptions
• Provide premium support for VIP accounts and contribute to team development and knowledge management

Qualifications & Requirements

• Bachelor's degree in Information Management, Business Administration, Healthcare Informatics, or equivalent experience
• 3-5 years of SaaS application support experience, with a minimum of 2 years supporting software in the EMR/Clinical domain
• Deep understanding of Medical/Revenue Cycle Management (RCM) and Electronic Health Record (EHR) workflows
• High proficiency in troubleshooting complex SaaS architectures and database/integration issues
• Exceptional interpersonal skills and ability to remain calm during critical system outages