Senior Production Support Engineer

Job Summary

Working remotely on a full-time basis, the Senior Production Support Engineer will own the resolution of complex production issues, lead incident response for critical events, and collaborate with cross-functional teams to enhance system reliability and support processes.

Key responsibilities

• Own the resolution of complex production issues and lead incident response for critical (Sev1) events
• Collaborate with Product, Engineering, and Customer Success teams to ensure smooth deployments and high-quality post-launch support
• Perform root cause analysis, implement long-term fixes, and improve system reliability

Required qualifications

• 5+ years of experience in a similar role or strong foundational experience in production support
• Strong understanding of RESTful APIs and tools used to interact with them
• Experience with cloud platforms such as AWS, GCP, or similar
• Familiarity with Linux operating systems, relational databases, and scripting
• Proven ability to troubleshoot complex issues end-to-end