Senior Production Support Engineer
Job Summary
Taking a leadership role in maintaining the health and stability of cloud-based enterprise applications, the full-time Senior Production Support Engineer will identify, resolve, and prevent production issues while mentoring junior team members and driving automation and process improvements.
Key responsibilities
- Lead the investigation and resolution of complex production incidents and serve as the escalation point for support engineers
- Analyze system performance to enhance application reliability, scalability, and observability, while developing monitoring and self-healing capabilities
- Build automation tools for incident response and root cause analysis, and own post-incident reviews to address systemic issues
Required qualifications
- Bachelor's degree in computer science, computer engineering, or a related field; or equivalent practical experience
- 5+ years of experience in production support with deep expertise in C# and .NET technologies
- Strong database experience, including complex T-SQL queries and SQL Server internals
- Advanced experience with Azure services related to app hosting, monitoring, and databases
- Strong scripting skills (e.g., PowerShell, Python, Bash) for task automation and operational tool development
Complete Job Description
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