Senior Professional Services Consultant

Job Summary

A company is looking for a Senior Professional Services Consultant who will serve as a technical expert in designing and implementing CCaaS and telecom integrations for enterprise clients.

Key Responsibilities

• Lead technical discovery and architecture sessions with client IT teams
• Own CCaaS and telecom integration implementation workstreams and troubleshoot multi-platform issues
• Support Sales Engineering during pre-sales scoping and ensure successful onboarding with best-practice configurations

Required Qualifications

• Bachelor's Degree from an accredited 4-year university
• 7-10+ years of experience in Professional Services, Solutions Engineering, Technical Account Management, or Implementation roles
• Hands-on experience implementing CCaaS platforms and integrating systems via REST APIs or middleware solutions
• Strong understanding of telephony and networking fundamentals
• Experience with SaaS architecture and modern IT security practices