Senior Professional Services Operations Manager

Job Summary

A company is looking for a Senior Professional Services Operations Manager to support the global leadership and delivery team in driving the implementation and adoption of their products.

Key Responsibilities:

• Support the Professional Services leadership in setting the vision and strategic direction for global PS process and systems
• Drive operational reporting and forecasting for Professional Services, including revenue recognition and overall KPI tracking
• Collaborate with cross-functional teams, including Sales, Partner, Deal Management, Customer Success, and Finance

Required Qualifications:

• 5+ years of experience in Professional Services, Services Operations, Services Sales, or a combination of these
• Strong systems experience with multiple CRMs and reporting tools, including Salesforce, Mavenlink, Tableau, Gainsight, etc
• Eager to learn and stay up to date on industry standards and tools
• Ability to build strong relationships across departments and communicate effectively
• Ability to challenge the status quo and bring in new innovative ideas