Senior Professional Services Project Manager

Job Summary

A company is looking for a Senior Professional Services Project Manager.

Key Responsibilities:

• Manage multiple, concurrent small- to large-sized Genesys practice or solution engagements, adhering to the Genesys methodology
• Proactively and predictively manage projects, including developing work plans, scheduling resources, tracking and resolving issues, and ensuring customer acceptance
• Own the financial variables within the project, leading the project to completion within the defined budget and identifying additional sales opportunities resulting from engagement work

Required Qualifications:

• Bachelor's Degree in Business or relevant course of study
• 8+ years of combined industry experience in Call Center technology, including 5 years of Project Management experience
• Strong technical background in a Professional Services function that includes software solutions, hardware, Operating Systems, and Private Branch Exchange knowledge
• Experience deploying cloud-based contact centers or other large enterprise SaaS
• Project Management Professional certification is a plus