Senior Program Analyst

Location: Remote

Compensation: Salary

Reviewed: Wed, Feb 11, 2026

This job expires in: 21 days

Job Category: Information Technology

Employer Type: Employer

Career Level: Experienced, Senior Level

Education Level: Bachelors

Job Summary

A company is looking for a Senior Program Analyst (IT Service Management).

Key Responsibilities

Support design and continuous improvement of ITSM processes
Act as liaison between IT teams and business stakeholders
Develop dashboards and service performance metrics

Required Qualifications

Strong ITIL knowledge (v4 preferred)
Experience with ServiceNow or similar ITSM platforms
Ability to manage multiple priorities in fast-paced environments
Bachelor's Degree in Business Discipline or equivalent plus 10 years of experience
Eight years of additional relevant experience may be substituted for education

COMPLETE JOB DESCRIPTION

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