Senior Program Manager

Job Summary

A company is looking for a Senior Program Manager - Customer Services and Support Readiness.

Key Responsibilities:

• Lead the preparation and readiness of customer services for new products and services globally
• Manage program scope, schedules, stakeholder lists, processes, and execution with cross-functional teams
• Identify and manage risks, driving strategic decisions and continuous improvement

Required Qualifications:

• Minimum 10 years of experience in technology-focused roles, particularly in program or technical program management
• Expertise in cybersecurity, network security, or cloud technologies; SaaS experience is a plus
• Relevant certifications such as PMP, ITIL, or Lean Six Sigma are preferred
• Experience in Customer Support or Services Introduction within the Technology industry is required