Senior Program Manager

Job Summary

A company is looking for a CX Systems Sr. Program Manager.

Key Responsibilities

• Implement strategies to enhance system efficiency and conduct performance testing
• Analyze agent processes to identify technology interventions and create business cases for solutions
• Extract and analyze large datasets to provide actionable insights and maintain performance dashboards

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Certification in data analysis or business intelligence (e.g., CBIP, CDMP)
• 3+ years of experience in system performance testing and benchmarking
• 2+ years of experience with advanced data analysis and statistical tools
• Expertise in SQL and database management