Senior Program Manager

Job Summary

A company is looking for a Sr Program Manager, Member Experience.

Key Responsibilities

• Own and manage high-impact, cross-functional initiatives, ensuring governance and success metrics
• Craft and implement comprehensive strategic plans to enhance customer experience
• Analyze customer feedback and data to identify areas for improvement in the customer journey

Required Qualifications

• 10+ years of experience in customer experience and project management of CX initiatives
• Strong ability to analyze data and make data-driven decisions related to customer experience
• Experience in designing and implementing Omnichannel experiences
• Understanding of financial concepts, budgeting, and ROI analysis
• Proven leadership in managing projects and contributing to executive decision-making