Senior Program Manager

Job Summary

A company is looking for a Senior Program Manager, Strategic Customer Transformation.

Key Responsibilities

• Establish and run the program management operating system including governance frameworks and decision rights
• Coordinate delivery teams and manage stakeholder alignment to ensure timely execution and eliminate blockers
• Translate multi-workstream status into executive-ready reports and manage communication with C-suite stakeholders

Required Qualifications

• 10+ years of experience leading enterprise transformation programs in strategy consulting
• Experience in establishing governance for multiple concurrent workstreams and communicating with executives
• Ability to influence and drive change across matrixed organizations affecting large user bases
• Knowledge of ITSM, HRSD, CSM, or core workflows
• Operational discipline with a startup mentality, thriving in ambiguity and focusing on execution