Senior Program Manager

Job Summary

A company is looking for a Senior Program Manager, Product.

Key Responsibilities

• Manage large-scale, customer-facing programs and serve as the primary customer relationship owner
• Develop and maintain comprehensive project plans, ensuring customer experience is prioritized throughout implementation
• Identify process gaps and implement scalable solutions to improve customer experience

Required Qualifications

• 8+ years of experience in managing medium to large-scale technical projects with customer-facing program ownership
• Proven success in independently managing complex initiatives with direct accountability for external customer relationships
• Experience overseeing a portfolio of projects and discussing technical and business requirements with stakeholders
• Demonstrated experience in issue resolution and negotiations, influencing internal and external stakeholders
• Bachelor's degree with a technology or business emphasis, or equivalent education and experience