Senior Program Manager

Job Summary

A company is looking for a Senior Program Manager, Sales & Customer Delivery.

Key Responsibilities

• Create and maintain the annual/quarterly roadmap for sales and customer delivery initiatives
• Lead end-to-end program delivery, including training, communications, and post-launch improvements
• Define program KPIs and build reporting cadence to monitor adoption and impact

Required Qualifications

• 7+ years of program/project management experience with measurable outcomes
• Experience supporting or leading training programs in a multi-unit retail/service operation
• Ability to define KPIs and analyze performance data
• Experience building or scaling frontline enablement programs
• Strong change management and stakeholder influence skills