Senior Program Manager

Job Summary

To oversee and manage a DoD Program, the full-time Senior Program Manager will lead a team in building, delivering, and managing classified and unclassified ServiceNow FSM capabilities, while ensuring quality, managing resources, and engaging in strategic business planning in a remote setting.

Key responsibilities

• Lead a team to build and manage SaaS environments for ServiceNow FSM capabilities
• Manage total work effort, including planning, scheduling, resource management, and customer relationship management
• Identify opportunities for business growth by improving service delivery and fostering a culture of innovation

Required qualifications

• Bachelor's degree in information technology or business administration
• Project Management Professional (PMP) or PMI Agile Certified Practitioner (PMI ACP) certification required
• 8+ years of relevant work experience in a dynamic environment
• 5+ years of experience managing ServiceNow FSM platform implementations
• Expertise with Agile Scrum methodology