Senior Program Manager
Job Summary
To drive the strategy and execution of premium support offerings, the full-time remote Senior Program Manager will manage program lifecycles, develop scalable frameworks, and enhance customer engagement while collaborating with cross-functional teams.
Key responsibilities
- Manage the full lifecycle of Advanced, Enterprise, and Extended Support programs from design to expansion
- Create governance models and success metrics to track program performance and provide executive updates
- Accelerate the adoption of AI/GenAI and automation to improve operational efficiency and service delivery
Required qualifications
- 10+ years of program management experience in SaaS or enterprise software
- Proven experience leading customer-facing or premium support programs
- Strong knowledge of enterprise support models and customer lifecycle practices
- Experience partnering with Sales, Product, and Support organizations
- AI skills, including building AI agents in Salesforce and other management tools
Complete Job Description
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