Senior Project Coordinator

Job Summary

Working remotely, the full-time Senior Project Coordinator will manage project timelines and deliverables, ensuring customer satisfaction through effective coordination and communication with project managers and technicians.

Key responsibilities:

• Coordinate routine project activities to ensure projects remain on schedule
• Monitor project timelines and deliverables, providing progress reports to project managers and leadership
• Perform project SLA management and handle technician escalation calls based on documented procedures

Required qualifications:

• High school diploma or equivalent required; Associate's degree preferred
• Minimum of 6+ years of related experience in help desk, sales customer service, computer support, or project management
• Solid understanding of project administration and documentation
• Proficient in Microsoft Office