Senior Project Management Office Manager

Job Summary

A company is looking for a Senior Manager, Project Management Office (PMO).

Key Responsibilities

• Lead and evolve the Project Management Office function, defining project lifecycle methodology and governance frameworks
• Oversee the portfolio of implementation projects, tracking performance against scope, schedule, budget, and customer outcomes
• Develop and maintain a centralized Professional Services metrics dashboard to support operational performance analysis

Required Qualifications

• 8+ years of experience in project management in a B2B SaaS environment
• 3+ years of experience leading project managers or a PMO function
• Strong understanding of services delivery metrics (e.g., utilization, margin, realization, CSAT)
• Bachelor's degree
• Experience with PSA platforms, CRM systems, and services reporting tools