Senior Project Manager

Job Summary

A company is looking for a Senior Project Manager.

Key Responsibilities

• Act as the primary client-facing lead; manage expectations, trust, and communication
• Own end-to-end delivery across the program, maintaining full visibility into technical and business workstreams
• Define and evolve delivery structure, processes, tracking, and reporting

Required Qualifications

• 5+ years of experience as a Project Manager or in a similar delivery role
• Proven ability to manage complex, cross-functional initiatives
• Demonstrated success delivering in fast-changing or startup-like environments
• Experience in contact center, CX, IVR, or related technical domains (minimum 1 year; 2+ years preferred)
• Experience working in outsourcing delivery models (client-side or vendor/subcontractor)