Senior Project Manager - Contact Center

Job Summary

Leading the strategy and execution of contact center technologies, the remote contract-to-hire Senior Project Manager - Contact Center will manage product vision, optimize member and agent experiences, and drive enhancements across various servicing platforms.

Key Responsibilities

• Define and execute product vision and multi-year roadmaps for contact center technologies
• Drive enhancements across voice and digital-assisted servicing journeys, improving agent and customer experiences
• Lead cross-functional Agile teams to deliver technology enhancements while managing complex programs and dependencies

Required Qualifications

• 6+ years of experience in Product Management, Program Management, or Digital Product Leadership
• Proven experience managing contact center technologies and customer servicing platforms
• Strong understanding of Agile, Scrum, and Lean Product Development methodologies
• Experience in highly regulated industries such as Financial Services, Banking, or Insurance
• Ability to influence senior leadership and cross-functional stakeholders effectively