Senior Project Manager, CX

Job Summary

A company is looking for a Senior Client Services Project Manager, CX.

Key Responsibilities

• Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices
• Build and develop detailed project plans aligned with customer requirements and the Statement of Work
• Lead multiple projects concurrently while tracking action items and enforcing accountability across stakeholders

Required Qualifications

• University/Bachelor's degree, with PMP Certification
• Minimum 5+ years of project management experience in Cloud Transformation or CCaaS implementations within a Telecoms environment
• Proven track record managing multiple projects and serving as the primary client contact
• Comfortable working with technical teams and managing risks proactively
• Proficient in MS Project, Jira, Asana, or Smartsheet