Senior Project Manager - CX Technology
Job Summary
Leading complex enterprise and mid-market implementations, the remote Senior Project Manager - CX Technology will manage the full lifecycle of projects, ensuring timely delivery while coordinating across engineering, solutions, and customer success teams.
Key Responsibilities
- Define project scope and objectives, maintaining a detailed project plan while validating technical feasibility
- Serve as the primary point of contact for clients, building relationships that support renewal and expansion
- Identify risks early and drive proactive mitigation plans across all engagements
Required Qualifications
- 8+ years of customer-facing Project Management experience with complex IT/software projects
- Working knowledge of the Conversational AI/Agentic CX space, including Conversational Voice technology
- Deep understanding of enterprise CX technology and contact centre operations
- Expertise in Project Management methodologies and tools (PMP/PRINCE2, Agile/Scrum)
- Bachelor's degree in Computer Science, IT, Business, or a related field
Complete Job Description
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