Senior Quality Assurance Analyst

Job Summary

A company is looking for a Senior Quality Assurance Analyst to perform quality control audits and improve departmental operations.

Key Responsibilities

• Conduct quality audits to ensure adherence to standards and document findings with recommendations for improvements
• Identify weaknesses, provide feedback on errors, and develop quality control programs based on audit results
• Compile data, generate reports, and assist in training new employees and writing departmental procedures

Required Qualifications, Training, and Education

• High School Diploma or equivalent
• 1 year of experience in claims processing, customer service, auditing, training, analysis, or operations
• 2 years of experience performing quality audits
• Advanced knowledge of Microsoft Office
• Strong business math proficiency