Senior Quality Assurance Analyst

Job Summary

A company is looking for a Sr. QA Analyst - Deal Support.

Key Responsibilities

• Conduct process auditing and assess performance across deal-related interactions and workflows
• Implement quality assurance practices and design a coaching framework for team managers
• Analyze quality data to provide actionable insights and support quality improvement initiatives

Required Qualifications

• 3-5 years of experience in quality assurance, process improvement, or operations roles
• Experience in designing quality assurance rubrics or scorecards for audits
• Strong analytical skills with proficiency in data analysis and root cause analysis
• Ability to work independently in a dynamic environment
• Experience leveraging AI tools for automating quality workflows or analyzing datasets