Senior Quality Assurance Manager

Job Summary

A company is looking for a Senior Manager, Quality Assurance Operations.

Key Responsibilities

• Lead and manage an onshore and offshore team of quality analysts, overseeing ticket assignments and risk escalations
• Establish and monitor quality metrics and reporting processes to drive continuous improvement
• Drive the QA automation strategy while balancing manual and automated testing efforts

Required Qualifications

• Bachelor's degree in Business Administration, Computer Science, or a related field
• Minimum of 8-10 years of experience in Quality Assurance, with at least 3-5 years in a leadership role
• Experience leading offshore quality assurance resources
• Understanding of automation testing frameworks and quality management systems
• Proven ability to manage workload based on capacity models