Senior Quality Lead

Job Summary

A company is looking for a Senior Quality Lead - Testing Contact Center.

Key Responsibilities

• Lead the QA team for large transformational projects and oversee quality assurance activities
• Manage testing needs, resource scheduling, and ensure quality throughout all project phases
• Collaborate with project stakeholders to align on quality goals and report on application health

Required Qualifications

• Bachelor's Degree in a related field or equivalent experience (preferred)
• 5+ years of experience in software quality assurance, testing, or related roles (required)
• Experience leading QA efforts for large-scale or transformational initiatives (required)
• Familiarity with strategic planning and cross-functional leadership (preferred)
• Proficient in managing metrics for test coverage and requirement traceability