Senior Quality Manager

Job Summary

A company is looking for a Sr Manager, Field Quality for the US and Canada.

Key Responsibilities

• Drive operational excellence by establishing and monitoring KPIs and leading initiatives to improve field quality performance
• Manage callback reduction efforts and oversee Field Turnback (FTB) management to enhance customer experience
• Coordinate cross-functional teams to conduct root cause analysis on quality issues and lead resolution of major field quality issues

Required Qualifications

• Bachelor's degree in quality, engineering, business, or related field, or equivalent experience
• Minimum of 5 years of relevant work experience in Field New Installation/Service processes
• Understanding of elevators and/or escalators is required
• Demonstrated ability to manage and analyze data to report trends and metrics
• Continuous improvement experience is essential