Senior Real Time Adherence Analyst

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, Aug 06, 2025

Job Category: Information Technology

Employer Type: Employer

Career Level: Experienced, Management, Senior Level

Education Level: Bachelors

Job Summary

A company is looking for a Senior Real Time Adherence Analyst - Remote.

Key Responsibilities

Support workforce management by identifying scheduling gaps and approving PTO
Adjust intraday forecasts and monitor real-time queue performance to optimize staffing levels
Produce and analyze attendance and intra-day reports to recommend staffing adjustments

Required Qualifications

Bachelor's Degree in Business Management or related field
3 - 5+ years of Call Center experience in workforce management
1+ year experience with Verint, Genesys WFO, or similar systems
1+ year experience with ACD/IVR Reporting
Proficient in MS Office, particularly advanced Excel skills

COMPLETE JOB DESCRIPTION

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Job is Expired

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