Senior Real-Time Analyst

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Tue, Jun 10, 2025

Job Category: Information Technology

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced, Senior Level

Job Summary

A company is looking for a Senior Real-Time Analyst.

Key Responsibilities

Monitor real-time performance across channels and queues to ensure service levels are met
Track agent adherence, shrinkage, and occupancy, taking action on intraday risks
Generate daily and weekly reports to share trends with CX leadership

Required Qualifications

2-4+ years of experience in workforce management or real-time support operations
Experience using WFM tools and live performance dashboards
Data-driven with the ability to analyze SLA, adherence, and shrinkage metrics
Comfortable working with BPO teams across time zones
Proactive about continuous improvement in fast-moving environments

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

BBB URL BBB URL

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