Senior Refunds Analyst

Job Summary

A company is looking for a Senior Refunds Analyst.

Key Responsibilities

• Own and evolve refund policies to ensure alignment with customer experience and business objectives
• Analyze refund performance metrics and lead initiatives to reduce refund rates through process improvements
• Collaborate with cross-functional teams to implement changes and track KPIs related to refunds

Required Qualifications

• Bachelor's degree in Business, Finance, Data Analytics, Engineering, or related field
• 4+ years in strategy, analytics, or operational excellence roles, preferably in e-commerce, fintech, or travel
• Experience influencing policy design and performance tracking in refund or compensation-related areas
• Strong experience using dashboards (Looker, Tableau, etc.) for performance monitoring
• Proven ability to lead cross-functional projects and drive alignment across teams